During Your Registration
For information regarding verification of identity, digital certificates, the PEXA Source Account and more, visit Register For PEXA.
Getting Ready to Transact
Once you have completed registration, PEXA provides Basic Training to guide you through your first PEXA transaction. Go to the PEXA Training page to learn more.
While Transacting in PEXA
The PEXA Help Centre contains an extensive library of support material, training and instructional guides on how to use PEXA.
Contact the PEXA Support Centre
Our Support team is available from 7:00am to 10:00pm AEST Monday to Friday. Please note that the PEXA Support Centre is closed on national public holidays and weekends.
- Email: firstname.lastname@example.org
- Phone: 1300 084 515
- Fax: (03) 9621 2182
In order to assist you, the Support Centre may use Team Viewer to remotely access your desktop and support you in resolving your queries. Team Viewer will automatically generate a user ID and password which you will need to provide to the Support Centre. Click on the button below to get started.
- Our Service Charter describes the services provided to you when transacting in PEXA, and our service commitments once registered as a PEXA Subscriber.
- View our Support Information brochure to learn more about how our Support Centre operates. Whether it’s logging, updating or escalating a request or incident, the PEXA Support Centre will respond to your request in a timely manner and provide you with the assistance you require to get your job done.